At SLEEK SOLUTIONS SDN. BHD., we are committed to providing quality household appliances, kitchen appliances, plugs, chargers and related electrical products. This Policy explains the applicable conditions for returns, refunds, exchanges and order cancellations.
By purchasing from our website, you acknowledge and agree to the terms stated below.
1. Return Eligibility
Return requests must be submitted within 30 days from the date the order is received.
To qualify for a return, the product must:
- Be unused, uninstalled and in its original condition.
- Remain in its original packaging with all labels attached.
- Include all accessories, manuals, parts and complimentary items.
- Show no signs of misuse, alteration or physical damage.
- Be accompanied by valid proof of purchase.
- Remain suitable for resale.
2. Damaged, Defective or Incorrect Products
A return, refund or exchange may be requested if:
- The wrong product was delivered.
- The product arrived damaged or defective.
- Parts or accessories are missing.
- The quantity received differs from the order.
- The product materially differs from its online description.
Customers should inspect and test the product promptly after delivery. Please retain the product and all original packaging until the request has been resolved.
3. Non-Returnable Products
Returns, refunds or exchanges will generally not be accepted for:
- Used, installed, altered or modified products.
- Products damaged through misuse, negligence or incorrect installation.
- Electrical products damaged by incorrect voltage, overloading or unsuitable power sources.
- Items with missing packaging, manuals, parts or accessories.
- Clearance, promotional or final-sale items, unless defective.
- Personalised, customised or specially sourced products.
- Products showing normal wear and tear.
- Items returned after the applicable return period.
Customers are responsible for checking voltage, plug type, measurements, capacity and product compatibility before purchasing.
4. Change-of-Mind Returns
Change-of-mind returns may be considered within 30 days, subject to approval.
The product must remain unused, unopened where applicable and suitable for resale. Original delivery fees, transaction charges and other non-product fees are generally non-refundable.
Minor differences in colour, appearance or packaging caused by photography, screen settings or manufacturer updates are not considered defects.
5. Exchange Policy
Approved exchanges are subject to stock availability. If the requested replacement is unavailable, we may offer:
- A suitable alternative product;
- Store credit, where applicable; or
- A refund through the original payment method.
If the replacement costs more, the customer must pay the difference. If it costs less, the balance may be refunded or issued as store credit.
6. Return Procedure
To request a return, refund or exchange:
- Email us within the applicable return period.
- Provide your order number and a clear explanation of the issue.
- Include photographs of the product, packaging and delivery label.
- Provide an unboxing or defect video where available.
- Wait for approval and return instructions.
- Return the product securely with all original parts and accessories.
Products returned without prior approval may be rejected or delayed.
7. Inspection and Refunds
All returned products will be inspected and may be tested before approval.
Approved refunds will be issued through the original payment method. Please allow approximately 7–14 business days for processing. Additional time may be required by the customer’s bank or payment provider.
Refunds generally cover only the approved product value. Original delivery charges and other fees may not be refundable unless the product was damaged, defective or incorrectly supplied.
8. Cancellation Policy
Orders may be cancelled within 12 hours after purchase, provided they have not been processed, packed, dispatched or handed over to the delivery provider.
Once order preparation or delivery has started, cancellation is unavailable. Customised, specially ordered or bulk-order products cannot be cancelled after preparation or procurement has begun.
To request cancellation, contact us immediately with your order number.
9. Product Safety
Customers must follow all manufacturer instructions and safety warnings. Electrical products must only be used with a suitable voltage, plug, power source and intended appliance.
Damage caused by incorrect installation, unauthorised repair, overloading, liquid exposure, impact or misuse will not be treated as a product defect.
10. Governing Law
This Return, Refund and Exchange Policy shall be governed by the laws of Malaysia. Any dispute relating to this Policy shall be subject to the jurisdiction of the courts of Malaysia, without limiting any statutory consumer rights.
11. Contact Us
For return, refund, exchange or cancellation enquiries, please contact:
SLEEK SOLUTIONS SDN. BHD.
Registration No.: 202501015351 (1616766-K)
Email: sleeksolutions1@outlook.com